About EMR
Built to Serve.Trusted to Deliver.
Since 1927, EMR has been a trusted partner for commercial kitchen and industrial service across the Mid-Atlantic. As a third-generation, woman-owned business, we’re built on integrity, innovation, and a people-first approach to keeping operations running—safely and efficiently.
Learn About Us
Meet The Team
Get to know the experts who power EMR. Their pride, precision, and professionalism are what set us apart.
Learn MoreLife at EMR
Take a closer look at the values, moments, and people that make EMR more than just a service provider.
Learn MoreCareers at EMR
Looking for more than a job? Build your career at a company that values what you bring to the table.
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Who We Are
98+ Years of Expertise. One Clear Mission.
EMR began in a small Baltimore shop in 1927. Nearly a century later, we’ve grown into one of the Mid-Atlantic’s most trusted names in commercial and industrial service—backed by reliability, technical skill, and people-first values.
As a third-generation, woman-owned business, our 200+ team members proudly serve clients across healthcare, hospitality, manufacturing, marine, and beyond.
Our Vision is to elevate the trades – proving that quality craftsmanship and remarkable service is built with skill and led by heart. It is sustained by people who believe in building the future with purpose, precision, and professionalism.
Our Mission is our CAUSE – to Create a Unique Service Experience through exceptional communication and care, consistent quality, strategic use of technology and a commitment to people. We believe service excellence starts with people, and we empower our team to deliver it every day.
Built by People Who Care.
Meet the Leadership Team
At EMR, leadership means more than strategy—it means showing up for our team, our clients, and our communities. Our leaders bring decades of experience and a shared commitment to building a company where people thrive and businesses succeed.
Caroline Kauffman-Kirschnick
Chief Executive Officer
Jamie Adams
Human Resource Director
Roger Kauffman
Immediate Past President, Chairman of the Board
Lisa Loeffler
Chief Financial Officer
Michael George
IT Director
Jamison Johnson
Operations Manager, Baltimore
Rick Rush
Operations Manager, DCMV
Brian Marshall
Operations Manager, Industrial Services
Bill Hickman
Operations Manager, Salisbury
Danielle Banks
Operations Manager, Delaware Valley
Bill Boling
Parts & Distribution Manager
Greg Smith
Training & Safety Manager
Emily Martin
Sales & Marketing Manager
Miranda Farish
Billing & Credit Manager
Bonnie Brooks
Warranty Manager
Honoring the People Behind the Work.
EMR was built by hands that fixed, minds that solved, and hearts that served. Today, we carry that legacy forward by promoting the dignity and importance of tradeswork—where opportunity, stability, and pride in craft build lasting futures.
The People, Stories, and Innovation Behind the Brand
Inside EMR
Step behind the scenes to discover what powers EMR—from our dedicated technicians to our commitment to evolving technology.This is just placeholder text. Don’t be alarmed, this is just here to fill up space since your finalized copy isn’t ready yet.
Build a Career with Purpose
We’re not just a service company—we’re a team. At EMR, you’ll find stability, training, and room to grow in a culture that values your time, skill, and potential. Whether you’re just getting started or bringing years of experience, there’s a place for you here.
